1. Information we collect about you:
Personal and contact information including your name, age, telephone number, postal address, email address, username, social media username(s). We may collect some of that contact information when you interact with us including via our site.
Copies of documents you provide to prove your identity (including driving licence and passport) when there is a legal reason to request this from you.
Transaction details including payments from you for our members section or purchase of our cards and power up services online. Please note we do not store the credit card information internally.
Information about how you use our app or website, and which websites you came to us from.
Technical information about your device or browser when you use our app or website, including geolocation data to determine what country you are accessing our website or app from, your internet protocol (IP) address, device ID, browser type and version and time zone setting, which may in some circumstances be personal data.
We may also receive personal data directly from you or from various third parties and public sources, including from social media channels (if you interact with us through those channels), or other third parties.
2. How and why we use your personal data:
Below, we set out all the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
We use your personal and contact information to register your card or sign you up to our Members section.
II. Managing your account
We use your personal and contact information, financial information, and transaction details about your purchases, to manage your account.
III. Communicating with you
We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example:
- to communicate with you in response to any query, request or complaint you may have including by email, telephone and in web chat whether relating to any course or subscription that you have purchased from us or otherwise.
- Necessary to comply with a legal obligation.
IV. Market research
We may use the personal and contact information you have provided to ask you to take part in market research or a survey.
We also use the results of any surveys or market research that you undertake to improve our app, our website, or our services at our sites.
V. Prize draws and competitions
We may use your personal and contact information, transaction details, and financial information as part of a prize draw or competition.
VI. Analytics and advertising effectiveness
We use information about your use of our app or website and technical information, including about your device or where you are accessing our app or website from, to optimise our service and to improve our app, website, services, direct marketing, student relationships, behaviour profiling and experiences.
VII. Regulatory compliance
We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information, to enable us to comply with our legal and regulatory obligations.
3. How we use your personal data for marketing:
We send you marketing communications through several different channels. You may receive newsletters, email notifications and other marketing communications that either you request from us or which you consent to by opting in when completing a registration form on our service., and/or have not asked us to stop sending marketing by email to you.
How to opt out of marketing:
You may opt out from receiving such marketing communications and notifications from us at any time. There are several ways you can do this. To stop receiving marketing by email, either:
I. Click ‘unsubscribe’ or update preferences in any email communication we send;
II. Contact us in writing; or Email us at firstname.lastname@example.org
4. How we share your data with third parties:
We sometimes share the data we collect from you with the following trusted third parties:
Banks and payment providers – to set up and/or to obtain payment of any amounts due to us.
Our IT system providers – in order to provide software to set up your account, to communicate with you via webchat and other communications providers and to provide our systems to us, including for the purposes of hosting, support and software licensing.
Social media platforms – for the purpose of fulfilling the service and targeted advertising.
Online survey companies and market research agencies – to undertake surveys (including for example, our website satisfaction survey) and other market research and to analyse the results.
Professional advisers including lawyers, bankers, auditors and insurers – for the purposes of providing consultancy, banking, legal, insurance and accounting services.
Police or other such regulatory authority – as part of an investigation or otherwise for legal or regulatory purposes.
Auditors – to audit our systems and transactions for the purposes of ensuring efficiency, or regulatory or contractual compliance.
We will disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request. We do this in order to protect our rights, property or safety or of our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
5. How we protect your data:
We have put various measures in place to protect your personal data:
Our entire site is accessed using https rather than http, meaning that all information that is sent and received is encrypted for additional security. You can see this in the address bar of your browser.
Your personal data may be processed outside the European Economic Area (EEA) – including by staff operating outside the EEA who work for us or for one of our third parties mentioned.
Where your personal data is transferred outside of the EEA, we require that appropriate safeguards are in place.
6. How long we keep your personal data:
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.
7. Your rights:
You have the right:
I. to ask us not to use your personal data for marketing
II. to ask us not to process your personal data where it is processed on the basis of legitimate interests, if there are no compelling reasons for that processing;
III. to request from us access to personal information held about you (see below);
IV. to ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
V. to ask that we stop any consent-based processing of your personal data after you withdraw that consent;
VI. to ask, in certain circumstances, to delete the personal data we hold about you;
8. Contact us:
By post to:
Attn: General Manager
PO Box 10210, Dominion Road, Auckland 1446
By email to: email@example.com
In order to request a copy of the personal data that we hold about you, please send your request in writing to the Social Media Manager at the above address. To enable us to verify your identity and process your request, you must include all the following information and documentation with your request:
I. your full name;
II. the email address registered to your account;
III. a description of the data that you are requesting, including a date range;
IV. proof of your ID;
V. the date of the request.
VI. If you are unhappy with our processing of your personal data, you have the right to complain at any time. We would, however, appreciate the chance to deal with any concerns before you approach the appropriate authority, so please contact the Social Media Manager by email in the first instance.
For more information about cookies, how to opt out and the steps you can take to protect your privacy on the internet, go to http://www.youronlinechoices.com – the guide to online behavioural advertising and privacy. This website is operated by the Internet Advertising Bureau, the industry body for online advertising. On here you’ll find information about how behavioural advertising works, how to opt out, further information about cookies and the steps you can take to protect your privacy on the internet.
If you’d prefer to restrict, block or delete cookies from our website, you can do so in your browser settings. If you choose to disable cookies, then please note that this may limit the way you use our Website. For example, you may have to re-enter information that would have ordinarily been stored as a cookie.